You are at work and everything is going great. You are getting a lot done and then all of a sudden your computer freezes. You try to restart it, but it won’t turn on. You check your phone and all your apps are working fine. So, you go to the IT help desk and they tell you that the connection between your access point router or cable modem and the internet is broken.
In this blog post, we will explore what you should do when the connection between your access point router or cable modem and the internet is broken. We will also discuss some of the possible causes of this issue and how you can prevent it from happening in the future.
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Check Your Cables
If you’re troubleshooting a broken internet connection, the first thing you should do is check your cables. Make sure that all of your connections are tight and secure, and that there are no loose or damaged wires.
If everything looks good with your cables, the next step is to check your modem or router. If you’re using a modem, make sure that it’s properly plugged into both your computer and the wall outlet. If you’re using a router, make sure that it’s properly plugged into both your modem and the wall outlet.
Once you’ve checked all of your hardware, restart your computer, and still can’t connect to the internet, give your ISP a call. They may be experiencing an outage in your area.
Check Your Modem’s Lights
If the lights on your modem are off, or if the power or Internet lights are red, it’s likely that your modem is not receiving power. Check to make sure that the power cord is plugged into an outlet and that the cable is plugged into the modem. If you’re using a surge protector, unplug and then replug the surge protector into the outlet.
If the lights on your modem are green but you’re still having trouble connecting to the Internet, try restarting your modem. Unplug the power cord from the back of the modem, wait 30 seconds, and then plug it back in.\
Check for Loose Connections
If you’re experiencing a broken connection between your access point router or cable modem and the internet, the first thing you should do is check for loose connections. If any of the cables connecting your devices are loose, tighten them down or replace them entirely. Once all of the connections are secure, restart your router and modem to see if that solves the problem. If not, you may need to contact your ISP for further assistance.
Reboot Your Modem and Router
If your connection to the internet is broken, one of the first things you should do is reboot your modem and router. This will often fix the problem and get you back online.
Just follow these simple steps:
- Unplug the power cord from your modem.
- Wait 30 seconds, then plug the power cord back into your modem.
- Unplug the power cord from your router.
- Wait 30 seconds, then plug the power cord back into your router.
- Once both devices have been powered on again, try connecting to the internet once more.
If rebooting your modem and router doesn’t fix the problem, there are a few other things you can try, such as resetting your network or checking for interference.
Check Your Firewall Settings
If your access point router or cable modem is having trouble connecting to the internet, the first thing you should check is your firewall settings. If you’re not sure what your firewall settings are, contact your ISP or the manufacturer of your router or modem.
There are a few things you can do to troubleshoot your firewall settings:
-Check to see if your firewall is enabled. If it is, try disabling it and see if that fixes the problem.
-Check to see if there are any specific rules that are blocking access to the internet. If so, try temporarily disabling those rules and see if that fixes the problem.
-If you’re still having trouble, try resetting your firewall to its default settings. This will remove any custom rules you’ve added, so be sure to save them somewhere if you need them later.
Check Your ISP’s, Status Page
If you think your access point router or cable modem might be the issue, the first step is to check your ISP’s status page. Many ISPs have a page that shows the current status of their network and any known issues. This can help you determine if the problem is with your ISP or somewhere else.
If you don’t see anything on your ISP’s status page, give them a call. They may be able to help you troubleshoot the issue or at least tell you when they expect the problem to be fixed. In some cases, they may even be able to send a technician out to take a look.
Internet connection
If your internet connection is broken, there are a few things you can do to try and fix the problem. First, check to make sure all the cables are plugged in securely. If that doesn’t work, restart your modem and router. Sometimes the problem can be fixed by simply restarting your devices. If that doesn’t work, contact your ISP to see if there’s a problem on their end. Lastly, if all else fails, you can try troubleshooting your modem or router.
Conclusion
If you find that the connection between your access point router or cable modem and the Internet is broken, there are a few things you can do to try and fix it. First, check all of the cables to make sure they are properly connected. If everything looks good there, restart both your modem and your router. If that doesn’t work, contact your Internet service provider for further assistance. With a little troubleshooting, you should be able to get back online in no time.
